Positive feedback gets a happy face by John Rosemond
The Washington Times
Sunday, July 15, 2009 
Reprinted by permission


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As my regular readers know, I am not a fan of rewards given for behaving properly.  First, any improvement in behavior that comes about as a result of reward is almost always short-lived.  Second, rewards teach children how to be manipulative, to withhold proper behavior until an adult makes a sufficiently attractive offer, as in “If you will stop that and behave yourself the rest of this shopping trip, I’ll buy you that toy you want.”


In effect, rewards are bribes, but one must be careful to distinguish between giving a reward and giving positive feedback.  The latter is essential to helping a child “fine tune” his or her behavior.


A mother writes that things had gone from bad to worse in her attempts to toilet train her 30-month-old.  The primary problem was that he wet his pants incessantly.  Gating him in the bathroom with his potty – something I often recommended when toilet training has “stalled” – only made matters worse.  Mom was at wits’ end.


Then, in the midst of her toileting torment, she came up with a brilliant idea: “I used a marker to divide a note card into four sections.  Then, again following your advice, I began using a potty bell (a simple kitchen timer, available in most discount stores for around $7) that I set for 30 minutes.  I explained to him that every time the timer said ‘beep-beep’ I would come and check his underwear.  If it was dry, I would put a happy face sticker on his card – I called it his ‘ticket’ – which I put up on the bathroom door.  When he filled his ticket with four stickers, he could come out of the bathroom.  Meanwhile, I filled him up with liquid.


“Shazam!  His attitude did a complete 180.  Suddenly, his underwear was staying dry and his potty was filling up.  I should add that I did my best not to overdo the praise I gave him for his success.  I simply told him he was doing a good job and gave the happy face.


“Like you, I am not a fan of reward charts and the like, but I think the ‘bathroom ticket’ was a helpful visual aid to help my toddler understand what I was expecting of him.  Furthermore, earning four happy faces only resulted in a normal state of affairs – being released from the bathroom – as opposed to a tangible reward like a new toy.”


Mom closes by saying, “I hope this idea will help someone else who is at their wits’ end with potty training.”


I do too, which is why I’m sharing her letter with my readers.


This toileting success story illustrates the distinction between a reward and positive feedback.  Feedback is corrective, rewards are not.  When children misbehave, they need negative feedback (which, more often than not, should come in the form of a tangible punishment, delivered without any display of great emotion).  Likewise, when they behave properly, and especially when proper behavior has not been the norm, they need positive feedback (again, delivered in a fairly low-key manner).


This mother simply used a concrete means of communicating positive feedback to her soggy-bottomed boy.  With toddlers especially, the more concrete the feedback, the more effective the feedback.


But the magic ingredient in this “coup de toilet” was that in the face of frustration, this mother used her head instead of caving in to emotion.  For that, she receives a great big happy face along with a relatively low-key “Good job!”

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